Refund policy

Last updated: August 18, 2026

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it and receive a refund.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in its original packaging, where applicable
  • Include any accessories, tags, or other items that came with the order
  • Not be damaged due to misuse or improper handling

Some products may not be eligible for return, including personalized or custom-made products, unless they arrive damaged or defective.

How to Request a Return

To request a return, contact us at [your email address] and include:

  • Your order number
  • The item(s) you want to return
  • The reason for the return
  • Photos, if the item is damaged or defective

We will review your request and provide you with return instructions if your return is approved.

Please do not send items back without contacting us first.

Return Shipping

Unless the item is defective, damaged, or we sent you the wrong item, you are responsible for the cost of return shipping.

If the return is due to an error on our part or the product arrived damaged or defective, we will cover the reasonable return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are generally non-refundable, except where required by applicable law or where the return is due to an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at josua.malmi@gmail.com with your order number and photos of the issue.

We will work with you to provide an appropriate solution, which may include a replacement or full refund.

Exchanges

We do not currently offer direct exchanges. If you need a different product or size, you may return the original item (if eligible) and place a new order.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged:

  • Personalized or custom-made products
  • Digital products
  • Gift cards
  • Items that have been used, damaged, or altered after delivery

Your Legal Rights

Nothing in this policy affects any consumer rights you may have under applicable law. If an item is faulty, defective, or does not match its description, you may have additional legal rights.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: josua.malmi@gmail.com
Business name: Cozome